freshholidays.com reviews

Gran Hotel Blue Sea Cervantes

Service rating : The website is good.
Product : When i arrived it was full and I got moved to another hotel across the road.

Apartments Bahia Pollensa

Service rating : No problems
Product : Very high standard for 3 star hotel. More like 4 star in so many ways. Very well cleaned and complex is a credit to staff.

Hotel Pollensa Park

Service rating : Straight forward and easy to navigate web site. Very happy with information provided.
Product : Whilst the rooms were adequate and the staff helpful we found the dining experience disappointing with pork served 3 nights in a row. As the hotel was also predominantly 'all inclusive' it meant that we were unable to select wine by the bottle (we were not all inclusive). The surrounding bars were very noisy at night making it difficult to sleep before midnight. However that was not the fault of the hotel. We were only staying at this hotel to visit friends for a few days and it wouldn't have been our choice but was convenient. I am, sure that it is fine overall as a 3 star all inclusive with clientele to match

Holiday Center

Service rating : No probloem.
Product : Unfortunately there is a need for a porter to help with taking cases to the room. There are far too many stairs for people to carry their cases up to. This one thing could make me think again before booking with Holiday Centre.

Avenida Apartments

Service rating : easy to book online, staff very helpful if there are any queries.
Product : apts are clean,pretty basic but all you need for a holiday.right in old town can be noisy depending on other guests!!!quite a few stag and hen parties at weekends.

Letoile Beach Hotel

Service rating : did not tell me about now having to check in online with easy jet.
Product : nice hotel on the beach.clean,well managed staff kind and helpful.if you want a lovely meal out,plenty of places just ashort stroll.Alovely place ,icmeler

H.Top Pineda Palace

Service rating : Easy and convenient
Product : A good standard of accommodation but not what I'd consider 4 star

Aqua Hotel Montagut

Service rating : When we arrived at the Hotel they never had any record of our booking and said that they did not have a contract with yourselves
Product : Hotel was great, especially providing us with a room when they never had any booking/.

They also let us change our Half Board option from Dinner to lunch as we ate our some nights.

Holiday Inn Oxford

Service rating : Have used Fresh holidays in the past.. and will use again.. very good.
Product : The 'Holiday inn' Peartree Oxford was spot on. Easy fast road connections to get there....clean..spacious rooms all staff brilliant and tasty breakfasts. Almost door to door 'Park and ride' bus into Oxford centre made it perfect. Will go again.

Vistamar Apartments

Service rating : Very helpful
Product : English speaking staff. Bar/reception has been improved. Apartments basic but if anything is wrong they are quick to fix things if you report them

Hotel Puente Real

Service rating : i was worried about booking through this company as i had never heard of them before but i couldnt have asked for a better holiday from booking to coming home they were polite on the phone and got me everything i wanted from flights to private tranfers would recommend to others and will be booking with them again.
Product : hotel was lovely sea views,great with the kids lots of evening entertainment.the only down side was the food it was the same all week so did eat out for a few nights which was a nice change.the pool was freezing my daughter came out dithering and that was only a few minutes in the pool but put that down to the time of year that we went which was the last week in april.hotel staff are polite room cleaned every day with fresh towels.

Melia Costa Del Sol

Service rating : good prices, good service, booked airport transfer which was a private car i was expecting a coach so that was a nice surprice, and i didnt need to confirm the return transfer driver was on time, no hassle really good service.
Product : nice clean hotel,staff very helpfull and friendly, spa is lovely and Lola who works there is a sweetheart. the only negative thing i can say is that the sun chairs around the pool are the most uncomfortable i have ever laid on, poor for a 4star hotel and they do not give you pool towels.

Apartments Playas Ca's Saboners

Service rating : easy booking process, reasonable price
Product : ideally located for both palma nova and magaluf. staff helpful and friendly, apartments clean and spacious with nice large balcony. only negative was noise made throughout night/early morning from stag/hen parties. road at back of apt quite noisy too

Club S'Illot

Service rating : hassle free
Product : pleased with accomodation good for the price

Marina Suites (Gran Canaria)

Service rating : Fantastic from start to finish. Flights, transfers & accomodation all 5* service. I would highly recommend booking with Fresh Holidays.
Product : My wife already wants me to book the exact same holiday again for next year. The 1st time she as ever said that in over 20yrs ;-)

Laguna Park I

Service rating : Tried calling you emergency number and got an answering machine, left message and got no reply!!!
Product : Specifically stated didn't want a one bedroom apt hence why I booked two studios arrived at Laguna 1 and was told it was 2 x one bedroom apts that I had. Told me there was no studios although I had paperwork proving it's what I had booked. After 2hrs of debating with them suddenly two studios were available!! One of the patio doors didn't have a lock, spring was coming through the mattress, went back again to reception saying we needed a mattress and door fixed, were told housekeeping weren't in and was not security guards job, I offered to move the mattresses as it was the only way I could sleep. The security guard stood and watched me remove sheets, lift mattress and take it 50m to my room then remove existing mattress and return the burst mattress back to the other room and remake bed. I am a 44yr old woman who has asthma and found this really difficult. Four hours from stepping into Laguna 1 I eventually got to my bed exhausted. I was absolutely appalled by their actions. I did trying phoning the emergency number you give but got an answering machine!! The following morning after 3hrs sleep repair man came and confirmed patio doors were broken and couldn't get fixed that day so we got moved again!

Gran Hotel Bali

Service rating : fast , friendly and helpful
Product : Lift queues on many occasions, resulting in climbing down or up 206 steps when staying on 8th floor.
Food basic.
Rooms could do with a thorough clean.
On the positive, reception staff were friendly and very helpful.

Riu Palace Bonanza Playa

Service rating : It was straight forward, I was a little confused though as it took the details of all 3travellers (2adults and 1child) charged the correct cost yet came up as 1 adult. It was strange but I rang Fresh and they assured me it was fine
Product : Just really lovely! Would go again if I could afford it.

Holidayworld Hotel Roulette

Service rating : Much cheaper than anywhere else, will be using again.
Product : Amazing hotel definately recommend.

H.Top Gran Casino Royal

Service rating : i am a tour operator and use you quite a lot over the years for coach groups katies continental holidays
Product : you know what to expect at this hotel been many times since1996 good for younge groups